Seller FAQ

HOW MANY ITEMS CAN I LIST?
Good news! As many as you wish! Enjoy the listing fee free area!

WHERE CAN I MANAGE MY ACCOUNT AND LIST MY PRODUCTS?
Just log in to your account by clicking on  ‘LOGIN/REGISTER’ button at the top of the site then enter your login details or use the “Sign up as Vendor” form on the same page if you don’t have a a vendor account yet.

ARE THERE ANY COMMISSIONS ON SALES?

Yes, but there is no charge per listing like some other marketplaces.

  • no listing fee
  • 5% commission after sales. The commission is calculated only on your product’s price, excluded shipping fee. If you have  coupons, then commission is calculated after the coupon has been applied to the price.

HOW PAYMENT WORKS?
Lustrehub has PayPal adaptive payment which means that when a customer places an order, the payment goes directly to the Vendor’s paypal account. To make it work smoothly you are supposed to connect your paypal email address to the Seller Account Manager > Settings > Payment menu, otherwise you won’t be able to receive the amount!

ABOUT LISTINGS

HOW CAN I CONFIGURE MY SHIPPING RATES?

  • Login to your account
  • Click on the ‘Seller Acount Manager’ button at the top of the page
  • Click on ‘Settings’
  • Click on ‘Shipping’
    There are two options at the moment, you can choose from:
  • 1. COUNTRY TABLE RATE SHIPPING
    This is the default shipping method on Lustrehub, but you can ask me anytime, to change it for you to the flat rate shipping, if you prefer that one! Use Country Table Rate shipping if you wish to configure a different shipping rate for each country you ship to.
    You can add all the country you ship to.
    You cannot simply add for example EU or Rest of the World, but the developers have promised a quick solution to this issue. The ‘States’ and ZIP code sections can be left blank. The country rates can be overridden on a per product basis.
  • 2. FLAT RATE SHIPPING

Use this shipping method if you have a  Default National Shipping Fee ( The default shipping fee within your country, this can be overridden on a per product basis.) and a Default International Shipping Fee (The default shipping fee outside your country, this can be overridden on a per product basis.)

For more info about the shipping configuration and how to manage free shipping / minimum and maximum fee…please find a very useful blog post HERE!

HOW CAN I MAKE MY PRODUCTS VARIABLE  AND ADD ATTRIBUTES, SUCH AS COLOR OR SIZE?
Here
you can find a step by step video tutorial and screenshot-explanation.
And here’s a screenshot of that tiny little black arrow, you have to click on to be able to add price, stock, etc…
Let me know if you need more help with that!

SIZE OF THE PRODUCT IMAGES: 600 X 600
SIZE OF THE SHOP BANNER: 1400 X 350/400
SIZE OF THE AVATAR IMAGE AND LOGO: 150 X 150

HOW CAN I CHOOSE THE BEST CATEGORIES FOR MY PRODUCTS?
The ‘CATEGORIES’ section is a drop-down menu where you will find all the currently available product categories. Take a good look at this drop-down list, select all the options you need to make sure your product can be found easily. If your product falls into a category you feel is not listed, please contact us and we will gladly add it to the list.

ABOUT CURRENCY
The default currency on Lustrehub is Euros €.

ABOUT SOLD ITEMS
Marking an item shipped does not change the order status. You can add tracking numbers and notify the customer through your Seller Account Manager that the item has shipped, mentioning the postal service you have used. You can also send a note using the order notes to confirm that the order is complete.

SUGGESTION
Name your listed images properly!!! It is not compulsory, but a name like ‘ Silver chain’ looks better than _mg127.jpg…but please name them before the listing because you cannot edit them later unless you delete and reload them.
It can be seen when someone:

  • saves the image
  • pins the image
    Also google prefers proper image names!
    Much better for SEO and being found